Frequently Asked Questions
Find quick answers to common questions about our services, bookings, pricing, and what to expect during your appointment.
You can book our services by calling us directly, filling out our online contact form, or using our booking system. Simply provide your address, preferred date and time, and any special requirements. We’ll confirm your appointment within 24 hours.
We recommend booking at least 48-72 hours in advance to ensure your preferred time slot. However, we often accommodate same-day, or next-day appointments based on availability.
We understand that plans change. Please give us at least 48 hours notice for rescheduling or cancellations to avoid any fees. Same-day cancellations may incur a small fee.
We provide both residential and commercial cleaning services, including:
• Regular house cleaning (weekly, bi-weekly, monthly)
• Deep cleaning services
• Move-in/move-out cleaning
• Post-construction cleanup
• Office and commercial space cleaning
• Organizing services
Regular cleaning focuses on maintaining cleanliness with dusting, vacuuming, mopping, and bathroom/kitchen cleaning. Deep cleaning is more thorough and includes baseboards, and other detailed areas typically cleaned less frequently.
Our pricing is based on several factors including:
• Size of your home or office
• Type of cleaning service requested
• Frequency of service
• Current condition of the space
• Any special requests or add-on services
We provide free estimates and will discuss pricing transparently before any work begins.
Yes! We offer discounted rates for customers who book recurring services (weekly, bi-weekly, or monthly). We also have special pricing for first-time customers and referral discounts.
No, you don’t need to be present during the cleaning. Many of our clients provide us with keys or access codes so we can clean while they’re at work or running errands.
Yes, we bring all necessary cleaning supplies and equipment. However, if you have specific products you’d prefer us to use or have allergies to certain chemicals, just let us know and we can accommodate your preferences.
Minimal preparation is needed:
• Clear countertops and surfaces of personal items
• Put away valuables and important documents
• Secure any fragile items
• Let us know about any areas that need special attention
• Ensure we have access to water and electricity
Yes, we prioritize safety and use pet and child-safe cleaning products. If you have specific concerns or sensitivities, please inform us when booking so we can select the most appropriate products for your home.
Don’t worry! We’ve seen it all and never judge. Whether your home needs a standard cleaning or extensive deep cleaning due to buildup, we’re equipped to handle any situation and restore your space to its best condition.
Absolutely! We love homes with pets. We’re experienced in cleaning around animals and can work with your pet’s schedule. Just let us know about your pets when booking so we can plan accordingly.
We proudly serve the Knoxville, Tennessee metro area and surrounding communities within one hour of Knoxville, including:
• Oak Ridge
• Alcoa
• Maryville
• Sevierville
• Clinton
• And many more surrounding areas
If you’re unsure whether we service your location, please call us and we’ll be happy to confirm.
We typically operate Monday through Sunday from 8am to 6pm, with flexible scheduling to
accommodate your needs. We can arrange morning, afternoon, or evening appointments based
on your preference and our availability.
Our schedule varies during major holidays. Please contact us to discuss availability during holiday periods, as we try to accommodate urgent needs when possible.
Yes, Scrub n’ Sort is fully licensed, bonded, and insured. This protects both our clients and our team members, giving you complete peace of mind when you choose our services.
Your satisfaction is our top priority. If you’re not completely happy with our service, please contact us within 24 hours and we’ll return to address any concerns at no additional cost. We stand behind our work with a satisfaction guarantee.
Yes, all our team members undergo thorough national background checks and are carefully screened before joining our team. We maintain high standards for professionalism and trustworthiness.
We accept cash, checks, and all major credit cards. Payment is typically due upon completion of service, though we can discuss other arrangements for regular customers.
No long-term contracts are required. For recurring services, we work on a flexible schedule that
you can modify or cancel with proper notice.
We transform cluttered spaces into pristine, systematically organized environments that promote productivity and peace of mind.
